JN
Julia N

1 reviews | Active since Aug 2011

02 Aug 2015, 18:38

Rude Teller screaming and shouting at me

Got to the express counter at pick n pay alberton (lemon tree) on the 2/08/2015. I had a trolley with my daughter in it with 5 item's as I'm in the que Pusuletso Ntobela calls the gentleman behind me and tells me no trolleys allowed. I explain to her it's only my daughter in it the items I have here are 5 she screams at me telling me NO! I should go to the full tills as I have a trolley I can't go through, still with an attitude and calling people behind me to assist them. I then took my daughter out of the trolley took my stuff out my 5 items of the trolley and put them o on her till so she can assist me. As she's assisting me she's still screaming at me telling her colleagues that me the customer I think I know better she kept on screaming those words till I left the store of which I find this very rude of her especially screaming at me infront of other customers. I always shop at this store I go there 3-4 times a week and I have never received such service ever and I'm highly disgusted in her attitude. She needs to be taught how to deal with customers and to be polite.

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Replies (1)
Pick n Pay
Pick n Pay's reply03 Aug 2015, 14:57
Official
Hello juls.bosiu,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***