LB
Lindiwe B
1 reviews | Active since Jan 2020
17 Feb 2023, 14:36
Rude supervisor TEBOGO
I went to Mayfield square pnp to buy a combo for 98 which they ddnt have maize meal on fine ,I asked the guy who was working there he said I can take the things then iwill come back later on to fetch the maize meal which was fine with me when I got to the till the cashier called her supervisor by the name of tebogo she was very rude In that she told me there is no way I'm leaving with those items and fetching maize meal after unless I pay for them separately. She said I should hv asked the supervisor not just anyone and it's not her fault or problem that they are out of stock
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Pick n Pay's replyOfficial
21 Feb 2023, 16:35Hello Lindiwe, Thank you for reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response. I do apologize for the inconvenience caused. Kindly note that we have escalated the query to the store management team, they should be in touch with you soon. For your records, please see reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick n Pay Customer Care Team.
The Pick n Pay Customer Care Team.
Best regards,
Pick n Pay's reply21 Feb 2023, 16:35
Official
Hello Lindiwe, Thank you for reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response. I do apologize for the inconvenience caused. Kindly note that we have escalated the query to the store management team, they should be in touch with you soon. For your records, please see reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick n Pay Customer Care Team.
The Pick n Pay Customer Care Team.
Best regards,