Rude Supervisor

Good day

I'd like to lodge a formal complaint against a supervisor named Elvina and a staff member Yolela at Pnp Qualisave Exchange in Parow. Its the Pnp Qualisave Exchange upstairs in the Parow Shopping Centre.

I visited the store on Wednesday 27 November 2024 after 2pm. I stood in line at the checkout and I told the cashier I want to do a few separate transactions because I had a few wicodes. She didn't listen to me and she rang up everything at once. Only half the wicodes were accepted. So I told her its fine, I'll pay for the items. Then go to the customer service counter, do a refund. Then try to use the wicodes there. I did this because I didn't want to hold up the line.

I then went to the refunds till/customer services. I was helped by Yolela She didn't thoroughly understand what was happening, so she called her supervisor Elvina. Who was quite rude from the get go... I explained that I had a few wicodes and only half of them were accepted at the tills. So I paid cash for the other items. I want to return those items I paid cash for. Then try and ring up the items again separately to see if the wicodes will work. Elvina was so rude and said I can't do this here because I'm holding up the queue with all my wicodes. I didn't like the way Elvina spoke to me and I told her I'm going to report her to the head office. Then Yolela started laughing at me, which upset me even more. My items were returned and I got my money back. The items were then rung up again and done separately using the wicodes. Which worked. Elvina didn't like the fact that each transaction was done separately but its not my fault the wicodes only worked when It was used 1 per transaction. Elvina had NO RIGHT to speak to me the way she did. Especially with her tone of voice and infront of other customers. I felt embarrassed by the way I was treated by Elvina the supervisor.

I said that I will report both of them for their bad customer services and attitude. They said its fine, I can report them to the Head Office and they laughed about it. Its almost like Elvina and Yolela weren't scared to be reported to. I think its because nothing gets done. I can cleary see that reporting or complaining to the Pnp head office is a waste of time because I have 3 reference numbers and no one has even bothered to contact me. On FB they said they'll escalate the matter again and I'm still waiting for them...

This is no laughing matter. Your staff has NO RESPECT FOR CUSTOMERS. Both Yolela and her supervisor Elvina should be dealt with. The fact that they laughed at me when I said I'll report them made things worse. I felt embarrassed by the way I was treated.

I'm utterly disgusted in the treatment at Pnp Qualisave Exchange Parow

I would like action to be taken against both Yolela and Elvina. Especially Elvina because she's a supervisor and she should know better than to have this bad attitude.

Please sort out these unruly staff members at Pnp Qualisave Exchange Parow. The branch inside the Parow Shopping center (Sanlam Center).

Very disappointed and disgusted in their behavior and the way they embarrassed me in the store infront of other customers.

The reason I have so many wicodes/vouchers at once, I was ****** in Parow with a knife. So for my own safety I don't carry my phone with me when I come to Parow Center. When I have enough vouchers/wicodes, that's when I'll come to the store to redeem it. So the staff shouldn't have attitudes if I have many wicodes. Especially not a supervisor.

Very disappointed customer