1 reviews | Active since Jan 2017
Rude store Manager
<p>Was shopping for a wine me and my friend at Pick N Pay Senaone (soweto)on21/07/2017. so when we took the wine from the shelves it was R125 as it was the only price that was there. when we went to the till point its scanned R150, thats where the problem started,.</p> <p>We called the supervisor(Funekile) about it and he didnt want to give us at the price that we saw. then he called a store manager/ a person who was in charge that time, we went to the shelve where we took the product and he saw that it was the onl;y price that was there, with arrogance he said we should check Barcodes from the products and tickets on the shelve and he is not gonna sell it to us for R125. and he left us hanging there like we were crazy. worst is that he did it in fron of his staff memebers whereby some of them laughed.</p> <p>I am so sick and tired of the customer service i receive from that store, it so disgusting. but atleast now i know where it comes from. i wouldnt wanna shop in a store which is managed by such arrogant and disrespectul manager, what he teaching his staff? i have logged a call with the head office. Ref Number : ********** 679.</p> <p>I would advise to remove that manager from that store for the sake of our parents who always shop there. most probali they get the same treatment and they dont know who or where to report to. that manager undermines people and he does not even care. i have never received such a bad treatment from other pick n pay's especially around soweto. Senaone Pick Pay is the worst especially under such management.</p> <p> </p>
Good day Mduduzi Msibi,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received and inconvenience caused.
We view this incident in a very serious light and do not condone this sort of behaviour at our stores, this has been sent through to management.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Good day Mduduzi Msibi,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received and inconvenience caused.
We view this incident in a very serious light and do not condone this sort of behaviour at our stores, this has been sent through to management.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
