CW
Carol W
1 reviews | Active since Dec 2015
27 Feb 2019, 15:05
Rude staff member
Went to get sushi , as I always do to order the usual and the guy - Ziyalelo or something was his name , gave me such attitude about not taking orders . Firstly I always order on a Wednesday , if not by TV I go to two other PNP and it is NEVER A problem. I asked for the manager and Ziyalelo ignored me . I then needed to ask the cashier who the manager is . I've never received such rude service from the sushi counter as I did today . What kind of customer service are you projecting with people like this ? I'd rather give my business to a competitor .
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Pick n Pay's replyOfficial
01 Mar 2019, 15:57Good day Carol ,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Pick n Pay's reply01 Mar 2019, 15:57
Official
Good day Carol ,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team