1 reviews | Active since Sept 2018
Rude staff at Pick n Pay
Store: Pick n Pay, Gardens Date: 8/9/18 Time: 2:20PM
Cashier Lameez A began scanning the incorrect items. I notified her that they belonged to the person behind me, she then asked me if she could help the other customer first even though I was next in line. When I said no, she gave me an attitude and said she would have to call her supervisor if I wanted her to help me, I told her to call a supervisor which she did. Not once did she apologize or acknowledge any wrong doing on her part. She instead apologized to the person behind me as I was walking away. I work in customer service for Amazon and we pride ourselves on customer obsession and treating every customer as our friend. The employees at Pick n Pay Gardens could learn alot from this culture. Bitterly disappointed..
Good day Grace,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Good day Grace,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
