Rude Staff

Good day,

First of all let me say, I can understand why there are so many Pick n Pay's closing.

I will not be surprised if Pick n Pay Hyper in Princess Crossing is next for closure. This is one of the branches I hardly shop at due to prices never being correct and staff being unfriendly. But today my husband insisted we go in because we where at a store just down the passage and he thought it is convenient. At least today he saw the reason why I absolutely despise going into the Pick n Pay Hyper.

First we took Mediterranean rolls from the table and the lady working at the table was not friendly at all. You could hardly hear her great. I didn't say anything because I didn't have the energy to teach your staff manners.

I continue with my shopping and saw Pepsi Soda on special for R17.99 and took 5 bottles. To shelves away the same Pepsi is being advertised for R17.00, so we asked one of the staff what is the difference and he couldn't answer us. He just said take from this pile and insist to get it for R17.00. I thought why would I complain about 99c.

So walking down 2 shelves down and again Pepsi being advertised for R22.99. So getting to the till I greeted the lady at the till by the name of Sibongile ans she greeted back very friendly, I checked the prizes as they are being scanned to make sure I'm nog being charged R22.99 for the Pepsi and checking to make sure the discounts for the other products are deducted correctly. I know that the discounts are deducted at the end when the Pick n Pay card is swiped, at the end on the screen it displayed discount combo and the price but not for which products.

I asked Sibongile what the discount is for and while we were busy talking your casualty worker by the name of Mitseki packing the products laughed at me because I asked about the discounts, that is totally unacceptable. When I asked her why is she laughing she just kept on smiling thinking it is a joke. This done infront of other customers and staff, that is honestly disrespectful. I told her I have to check because the pricing of products are different all over the store and this is where I will insist on my 99c just to proof a point.

The manager came closer and asked what the problem is, I proofed to her the problem about the pricing and told het that her staff is laughing at me. The prices for the Pepsi was changed to R17.00 but no apology what so ever for being laughed at and made a joke off.

And this is not even a permanent staff member, thus is a clear indication that your staff is not getting training on customer service.

Why is all the staff not wearing name tags? This rude lady had a sticker on her shirt and the ladybat the till didn't have a name tag at al.

I will now attachment the proof of the different prices is your store..

Does she realize how lucky she is to have a job and it is customers like me that pays her salary, well she will learn the hard way.

Let me be honest, no excuse can justify this behavior from your staff, would she be happy if she received this treatment when she was shopping at a store?