MS
Mapule S

1 reviews | Active since Jun 2019

21 Jun 2019, 13:57

Rude security guards

The fidelity security people at pnp Centurion are plain rude. They don't know to approach you on a matter. While shopping I decided to have fries and the security guy named Tumelo outright asked me if I'm gonna pay for them as if I had on option of not paying for it. Mind you by that time I'm Branded (wearing uniform as I work in the mall) and here I am actually being accused that I would not pay for what I eating... As if that was not enough today another security guy by the door said I must not ask his stupid questions I must just leave him to do his job. I don't know whether they don't have customer service or maybe they have not received proper training. Please kindly look in to as this is unacceptable as I work in the mall as I visit the store every day

0
Replies (2)
Pick n Pay
Pick n Pay's reply24 Jun 2019, 10:23
Official
Good day  Mapule, 

Thank you for choosing Pick n Pay.  Please accept our apologies for the delay in response and any inconveniences caused to you.  We view this incident in a very serious light, we are busy addressing this with our management team. 

Your reference number is ***.  We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind regards,
The Pick n Pay Team 

Best regards,

Pick n Pay
Pick n Pay's reply24 Jun 2019, 16:39
Official
Hi Mapule,

The store is trying to get a hold of you to assist with your complaint however you have not provided us with a contact number.

They have advised that an email was sent to you with their contact details.

Please contact  any of the below staff members at the store for further assistance:

Rajeev - *** or ***
Alakia -  *** 

Kind regards,
The Pick n Pay Team

Best regards,