Rude rude rude Tygervalley Pick and Pay

I bought a pair of school shoes at Pick and Pay Tygervalley for my son and gave it to him for his birthday with some other gifts.

He has been wearing it for the few days that he had school this year and this week I asked him why his shoes was so loud when he walked - only then did I see that the shoes has totally came undone - the soles on front of his shoes were totally loose. Both of them!!

So I took it back and eventually they called a manager. Wow!!! How rude can a manager be. Since I had not slip anymore - yes, they expect you to keep even slips of shoes after a few months of wearing it. I really did not think of keeping it as it fit my son and he was wearing it. Bought school shoes for my daughter there last year, and that is still doing fine, so no - did not think of keeping slip of the shoes. So he just said - not discussion - no refund or exchange of shoes - not his problem. When I asked if I can call the complaints department at head office from the store, he said no. I told him I had no landline to call from at home - not his problem.

His name was Flady or something like that - but can think of a few other names to call him

I am totally shocked at the managers attitude - I did not even want my money back - just wanted shoes that was not broken.

Very disgusted - will not support them again as this is not first time I have experienced rudeness at this store