NS
Nomihlali S
1 reviews | Active since Nov 2015
27 Jan 2020, 10:26
Rude online customer service agent and lack og communication
I had a complaint regarding the order i has #***2. I am always suprised that there are itema not available only when i recieve the order it it is never communicated and this lady just dropped the phone on my ear and could not answer any of my questions.
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Pick n Pay's replyOfficial
27 Jan 2020, 16:22Good day Nomihlali,
Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.
Please accept our apologies for the out of stock items and inconvenience caused.
Stocks available on line is as per the online stores current shelf stock at the time that you are placing your order online and certain items might not be available on the day of delivery therefore our online customers are given the option to select for a substitute item to be sent should the item order not be available. Customers are not contacted to advise list of items out of stock before delivery.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team
Pick n Pay's reply27 Jan 2020, 16:22
Official
Good day Nomihlali,
Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.
Please accept our apologies for the out of stock items and inconvenience caused.
Stocks available on line is as per the online stores current shelf stock at the time that you are placing your order online and certain items might not be available on the day of delivery therefore our online customers are given the option to select for a substitute item to be sent should the item order not be available. Customers are not contacted to advise list of items out of stock before delivery.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team