Rude Manager of customer service at Pick n Pay Hypermarket Norwood

Venue: Pick n Pay Hypermarket Norwood Date : 12.10.2025 (Sunday) Time: 12:00am - 1:00pm

My mom went to Pick n Pay Norwood to exchange a faulty kettle which was gifted to her. It was bought at the Norwood Pick n Pay 04.09.2025. She spoke to a consultant at customer service and explained the situation. His was very rude and said to her husband "Did you buy this kettle last year?". My mom showed him the slip. His response was that the kettle has to be sent to repairs, and there is no exchange or refund (why would a brand new product which is faulty need to be repaired).

For your information there were other customers who had similar complaints and they were able to do an exchange. This attitude indicates that the customer service is biased in their dealings with customers. The consultant dealing with my mom then just walked away without any resolution. Then my mom approached the other customer service consultant she was very rude she said "what did that man tell you?" Mom requested to speak to a manager, the lady said "He is the manager." My mom then left the Pick n Pay as she could see there would be no resolution as their minds where already made that there would be no exchange or refunds.

I am dismayed at the customer service at Norwood Pick n Pay and the disrespect for customers.