Rude, indifferent, argumentative

A looksee at my Smartshopper will tell you that I have hugely decreased my spend at PnP - I am now buying only convenience items when convenient and am shopping at Checkers instead as my local PnP gives me shoddy service - every time I am in the store I experience a problem. On a number of occassions this has been with Ashley - pseudo management - but even when I have tried to take this higher up I am met with rudeness and argumentative responses. From the butcher to tellers and, of course, 'management' - I have had it. I have been spreading the word to all and sundry (Mbg is a close-knit community) and am not surprised to have others concur with me regarding the absolute PATHETIC customer service. Time for a management overhaul !