JL
Joanne L

1 reviews | Active since Jul 2018

22 Jul 2020, 16:54

Rude, *********** staff

Pick n Pay on Nicol is a great store in itself but is ruined by some rude and *********** members of staff. They don’t bother to ask if you would like a plastic bag or not even when the customers have brought their own; they block customers in the aisles by chatting up a storm with one another, they scan random items on the side left my the previous customers which increases cashing out time as they then need to cancel the item, they don’t seem to know where stock is placed, due to everything being “contactless”, we as the customers attempt to swipe our own smart shopper card but is met with irritated, impatient and rude responses when the cards don’t swipe properly, and counters aren’t being wiped down as seen at other grocery stores during the pandemic.

Generally not a great shopping experience.

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Replies (1)
Pick n Pay
Pick n Pay's reply23 Jul 2020, 11:49
Official
 Good day Joanne,  Thank you for contacting Pick n Pay.  Please accept our apologies for the poor service experienced during your shop. We have escalated for management to address further and to be in touch. We value you as a Pick n Pay customer and are committed to improve continually on our service levels.   Kind Regards, Pick N Pay Customer Care