1 reviews | Active since Mar 2017

22 Aug 2019, 14:34

RUDE *********** BOINGOTLO

Yesterday I went to Pick n Pay Irene Mall. I bought a pair of pumps shoes at R69.99 as I was approaching till point which was not operational a lady who was packing clothes came to the till point to assist me with payment. Her name is Boingotlo she processed my payment and gave me R3.10 as I was amazed by her attitude as the change she gave was insufficient and bang the counter to leave, I watched at her and asked is that what I must pay? She checked and called another lady to open till for her very irritated and furios now. Boingotlo gave me another change which then was R10.00 less made her aware the money was still insufficient, she repeatedly did this wrong because she threw it across the counter as though she was feeding her dog, Londiwe her colleague then reacted and said to her she must behave and apologize. Boingotlo is rude and one could tell she is not to be in the front-line assisting customers, She does not possess attributes to what she is doing. I imagine how many people has she ****** the same way she did with me who dare not check their change. It is clear her bad service is a disaster to finance.I said to Boingotlo she is disrespectful and rude. She stirred at me and left while Londiwe kept apologizing to me and pleading with Boingotlo to apologize.If this is how she treat clients in her service please understand not all of us will allow this especially because of our beliefs and stance.I then asked for the store manager who was not in the store. Boingotlo expression of disrespect is Unacceptable I do not wish it to anyone, Incompetence and rude. I am a regular in this store I experienced poor service more than once and this time I wish and trust Pick n Pay Irene Mall will ensure they train their staff and protect us from such poor service monsters or stop employing people who does not love and respect Pick n Pay Vision and Mission

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Replies (1)
Pick n Pay
Pick n Pay's reply23 Aug 2019, 13:59
Official
Good day  Khabo, 

Thank you for choosing Pick n Pay.  Please accept our apologies for the delay in response and any inconveniences caused to you.  We view this incident in a very serious light, we are busy addressing this with our management team.  We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind regards,
The Pick n Pay Team