TS
Tumi S

1 reviews | Active since Jun 2013

01 May 2017, 20:42

Rude, Impatient and Sarcastic Nosihle Dubaza

<p>I have never been this devistated in my whole life of using Pick n' Pay Chain Stores.</p> <p> </p> <p>This started when my partner and I decided to shop in Greenstone on the 28th Of February 2017, and we happened to have picked a wrong till which was worked by the lady called Nosihle Dubaza, as this was the first time shopping in this area we were greeted by a rude, impatient and very sarcastic lady whom we decided to brush off as we were not going to dwell on what she did, we assumed she had a bad day and we didnt want to push this further.</p> <p> </p> <p>Now that we just moved to the area since April we never gave up in using the store and we are even known by some of your staff in the branch in which is a good thing...</p> <p> </p> <p>So today we decided to go do our monthly grocery as always we shopped peacefully and all things we needed were in our trolley.</p> <p> </p> <p>When it was pay time we got the rude lady we got introduced to on the 28th February 2017 - The same lady that was angry that we came to pay in her till just 15min before the store closed, and I remember she spoke in Isizulu saying that customers are irritating as she was to knock-off telling the lady that was packing her till that time, we decided not to take it into head.</p> <p> </p> <p>However when she gave us the same attitiude when we paid for our grocery today at 14:50 Pm thats were I realised that we being disrespected by this young lady who is being rude, impatient and sarcastic, by throwing our food and grabbing my card in that manner that irritated her.</p> <p> </p> <p>Am writing this complaint due to the fact that we cant take this behaviour from 1 staff member that seems not to be enjoying what she is doing, we are customers and the last thing one need is to be disrespected... When I come to your store I am looking for the best shopping experience from all your stuff, Nosihle Dubaza is very rude and she doesnt deserve in any capacity to work on the front line, she's got a tendancy of undermining and belittling people, I am not gonna rest until this has been dealt with, how many other customers are experiencing this behaviour from this charecter?</p> <p> </p> <p>Kindly deal with this attitude, as soon as possible as we will be walking out of that door one by one...</p> <p> </p> <p>Smart Shopper Number: 7 ********** 8 ********** </p> <p> </p> <p>Unhappy Customer</p> <p> </p> <p>Tumi Sidikila</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply02 May 2017, 15:47
Official

Good day Tumi,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas