RR
Rochelle R

1 reviews | Active since Jun 2020

09 Jun 2020, 17:48

RUDE EMPLOYEE BEHIND TELLER AT PNP RUIMSIG

I am so utterly disgusted with the service I just received at PnP Ruimsig.

I was standing second in line and after having waited 20minutes in line, I noticed that the guy in front of me was struggling to pay for whatever he was purchasing. Leaning forward I politely said “sorry” in order to get the attention of the lady behind the teller, as I wanted to offer to have the customer’s things scanned with mine. The lady behind the teller ignored me flat and didn’t even bother to look in my direction. After I tried to get her attention FOUR times, I quickly realized that she was clearly ignoring me. I leaned forward and said “you can scan his things with mine, it’s fine”. She immediately looked away and continued to have a conversation with the customer in a language that I couldn’t understand. I didn’t even get a response whatsoever and when it was finally my turn at the teller, she was so rude upon helping me.

Such terrible customer service is most definitely the last thing the world needs right now. I will avoid this PnP at all cost.

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Replies (1)
Pick n Pay
Pick n Pay's reply12 Jun 2020, 10:28
Official
Good day Rochelle,

Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team