Rude clueless and incompetant

my husband bought a few things and paninis. the paninis were stale. I phoned the store to report this and spoke to the manager called Johan, who said I must give him my number so he can get the bakery manager to phone me.i asked why should he phone me I need a solution here, he said he cant run to the bakery to bake me 4 paninis. I was shocked at how rude he was , I said to him I will take this up with pnp h/o. he said he needs to ask the bakery manager if the paninis were stale or not then he will give me a call. logically I thought he'd say bring them and your slip will give you fresh paninis or refund you, but none of this happened. I told Johan that I phoned the store because I didn't want to go to the website, that's when now he started telling me if the product is not up to standard he must refund me. I threw those paninis away and my R11.20 went down the bin. to Johan: I hope you buy yourself managing skills and go and learn how to handle complaints instead of passing the bug. rude clueless and ***********.