Rude Cashier from PnP Westwood Mall -Worse customer service

Sunday 29 September

I am deeply disappointed by the service I recieved at Pnp Westwood mall, by the cashier that was in isle number 6/7 that had assisted me at 15:22 on 29 September. I was shopping for my brothers birthday and used the small trolley with two buskets, I ended up having alot of unplanned groceries and the two baskets were full. The cashier asked him if I wanted a plastic and I declined, she asked me where will I put the groceries and I rep**** that I will put them in a big Pnp trolley, the cashier (not packer) said I should take it because there wasn't any big trolley by the packer. I rep**** that I didnt know that I was supposed to take the trolley and she asked her what was I thinking buying all these groceries in a small trolley, when I was going to need a bigger trolley in the first place. I kept quiet because I didnt feel the need to reply her becaud I could also sense her tone that she was being rude, so I took the big trolley at the front by the security.

When I came back, she was rolling her eyes and asked me to hurry up with the cards. I gave her both my debit and pnp card and the packer lady packed the groceries inside the trolley.

I asked her why she is being so rude because the only thing I showed her was respect, she told me she didnt have time to chit chat and that she has alot of customers waiting, she said if I wanted a chat I can wait till her shift is over and wait for her outside. The lady packer said "aybo", reprimanding her to keep quiet.

I told her that it is not the way I am raised and this is not the service that she should be giving out because I also work in customer service and this is the worse I have seen because she chooses to be rude for no good reason. She went on and said she doesn't have all day, I got my groceries and I should go. I was applaud by that comment and regretted buying there, If I hadn't paid for my groceries I would have left it with her.

After I was done paying, I left my slip with her and left the isle. I went to the kiosk and requested a Manager. A guy by the name of Gareth came and I had told him what had happened, he apologized and asked me to point out the cashier. He told me he will address the issue with the cashier after she takes her break because she is busy with customers. He disappeared after that and I waited for about 15 minutes.

I decided I wanted to leave and called for him again. I told him I couldn't wait any longer and I just wanted him to talk to her about her attitude especially when serving customers. Gareth informed me he was looking at the footage but will wait for her till she is done and speak with her afterwards of which I didnt mind because I had to leave.

This behavior is not acceptable, and I am glad the lady that was packing told her to stop so she could see she was in the wrong. I wish I had gotten her name so I could write it down.