1 reviews | Active since Jun 2009
rude cashier at bellville store
<p>i have been shopping at pick n pay for decades and never experience suc appalling service from their staff members until today, maybe the poor girl was stress because of their stuff reduction, which is none of my business, anyway i bough me a juice and packet of chips and ask to draw R900 which she didnt have, i then kindly ask her to ask fellow colleagues,this cashier name is Vuyiseka mgindana , none of them had it, she tapped my card for te items selected without me knowing, even she herself didnt know, she therefore tells me when i ask for R200 which she had, and says she cant because she already rang up other goodies, when i told her i didnt ask her to tap my card, she says i have an attitude and wont help me, i can call her manager she couldnt careless,i walked out of that store with a heavy heart, never going back there ever again</p>
Good day Linda,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behaviour at our stores. This has been sent through to management.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Good day Linda,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behaviour at our stores. This has been sent through to management.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
The question is , what are you going to do about it, and how will i be assured that such despicable behaviout doesnt resurface, its no point documenting our discussion no remedial action taken
The question is , what are you going to do about it, and how will i be assured that such despicable behaviout doesnt resurface, its no point documenting our discussion no remedial action taken
Today their Store Manage calls me,not single word of apology,instead Xolani told me he had address the issue with cashiers under no circumstance that a cshier should tap customers card with out their consent because tapping requires no pin verification and its less secured,he tells me something I know already,and said its going to b a case. of a cashier denying the allegations,no wonder why the cashier said i can tell Manager she care less,I guess she already pre-empted the outcome,does bellville store have cctv with audio,I would like Manager to listen/watch what unfolded that day
Today their Store Manage calls me,not single word of apology,instead Xolani told me he had address the issue with cashiers under no circumstance that a cshier should tap customers card with out their consent because tapping requires no pin verification and its less secured,he tells me something I know already,and said its going to b a case. of a cashier denying the allegations,no wonder why the cashier said i can tell Manager she care less,I guess she already pre-empted the outcome,does bellville store have cctv with audio,I would like Manager to listen/watch what unfolded that day