CP
Cyrill P

1 reviews | Active since Feb 2014

15 May 2017, 15:31

Rude cashier

<p>I bought a loaf of bread at Pick N Pay ****arney Mall this afternoon (2017/05/15). As I paid for the bread; I asked the cashier to give a R10 note instead of coins since I bought the bread with a R20 note. The cashier's reply to me was: "DID YOU SEE A TEN RAND IN MY TILL"... in a very offensive way. That’s not where my whole experience at this Pick N Pay ended. I was shocked to see that she even threw the change back into my hands. It almost fell! To top it all.....I called Pick N Pay customer care line. They did not even supply a reference number to my complaint. I will ask my family not to shop at Pick N Pay to any further extent.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply15 May 2017, 16:06
Official

Good day Cyrill,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas