Rude Awakening

<p>Yesterday afternoon I went to pay a utility bill at your store. The cashier scanned & paid the wrong bill, i.e. Telkom instead of Metro. I had urgent commitments as I was already running late, however upon returning at your store after calling Shaista & explaining the misfortune to her who told us she wants to see the documents; I was disgusted at the attitude of the two staff members, Jessica and Janine. I explained to Jessica what had happened & after me telling her I need the money to go into the correct account, she tells me they can't do a refund because they will have a shortfall in the till, but whoever asked for a refund I want a transfer. I asked for Shaista who promised as per telephone to assist but when Jessica called her she refused to come from "hiding" and sent Janine who had a whole lot of attitude speaking to me in a very unprofessional tone. She approached me with a negative attitude saying we can't help you it's late, only Monday. Didn't even ask for my details to give me feedback etc but instead telling me to return on Monday as if I'm walking & turning with no career. I told her that I can't be running to & fro for something you can't guarantee will be resolved which isn't my fault. Feeling hopeless I asked Mohammed for help who apologetically referred me to a kind & pleasant Kumarie who then professionally explained she will make copies of the necessary documents & took my details down. When she told Janine again this negative individual says we can't do anything, no assurance no customer service at all. You can clearly see that some staff in your store work for the income NOT the outcome. If people like this want to work just for money then open your own business & treat customers however you feel fit but don't get employed by a prominent brand and drag its name to the mud. I'm a professional, don't talk to me like a kid because we support your branch that pays your salary. The next time a staff at this store talks to me like a 5 year old, I will treat you like 1. Thank You Kumarie, I salute people like you, you will go a long way. Retail needs staff like you who are genuinely passionate about quality customer deliverance.</p>