1 reviews | Active since Nov 2015

13 May 2016, 18:31

Rude,Arrogant&****** manager called Stanley

<p><span style="color: #555555; background-color: #ffffff;">Went to Pick 'n Pay-village mall today where I bought chicken and veggies& as usual they didn't have the small sachets of salt.went to pay for my food&while I was paying I asked for a manager.Stanley was called&I told him about my concern& he was so very rude to me.Telling me that it's because of "people like me" that Pick 'n Pay doesn't buy sachets of salt anymore because "we" always take a lot of salt sachets whereas a person can only take 1 &he told me to go to the deli and pour the amount of salt that I want in a serviet OR I can just buy the food and get salt where I am going to eat.I was so furious& told him m I don't want the food I bought anymore& I want my money back&he said ok..if it wasn't for the friendly cashier(Johanna),I would have left the food there as I could see that Stanley was being ******&difficult&talking to me as if he doesn't care about Pick 'n Pay losing a customer. He said I can report him to his manager&that's when I told him to call his manager.Geoff(manager)was sitting there&I spoke to him about my complaint&about his rude&****** colluegue.Geoff apologised&he was so professional&humble.I accepted his apology but I wanted Stanley to apologise to me&while I was talking to Geoff,Stanley was standing there looking disgusted.I want a formal apology from Stanley as I feel he was rude,arrogant&he clearly doesn't have qualities of a manager.the junior staff there are so professional,friendly & they always smile.the other managers are professional as well&they treat customers with great respect but Stanley is the complete opposite of everybody else.I suggest he be sent for anger management classes as well.hoping to get speedy response about this.HelloPeter,please assist.</span></p>

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Replies (1)
Pick n Pay
Pick n Pay's reply16 May 2016, 07:04
Official
Dear Nesiwe Thank you for taking the time to contact Pick n Pay and for raising your concerns. Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store. Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter. Yours Sincerely Marise Brown Ref Number: ***