rD
radia D

1 reviews | Active since Aug 2014

31 Mar 2015, 16:55

Rude and unhelpful

I went to picknpay on my lunch break. I went to the till and asked to purchase a coke and withdraw a R550. I asked the cashier to please provide me with R20x2 and R10. She then rudely tells me she cant give me change and tells me to go to a different pay point. I ended up going to 3 different tills all refusing to assist me. Eventually I put the coke down and I tell my colleagues lets leave as I cant believe how bad pickn pay has become. Then im confronted by the supervisor Wendolene. Who starts shouting at me who do I think I am and they font have to give me change. I should know who I am talking to. I then said im not entertaining this and I went to customer services and asked to speak to a manager. This is not the first time ive encountered this behavior at this store and ive heard many other people complaining. Im really shocked and disgusted.

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Replies (1)
Pick n Pay
Pick n Pay's reply01 Apr 2015, 09:10
Official
Hello Radia13,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***