LS
Lizanne S

1 reviews | Active since May 2016

18 May 2016, 12:26

RUDE AND POOR SERVICE AT PICK 'N PAY

<p>I received poor service on a query where I was over charged at Uitenhage Pick ‘n Pay the “front controller” Nokuthula Rawana was rude impolite and refused to assist me. She just walked away.</p> <p>The lady at the till called another person and after a 10 minute wait Dewald arrived who also was unfriendly and used the excuse that he was on lunch after I complained about waiting long for manager.</p> <p>No apology was received for the poor service or the fact that the price the barcode that was scanned was different than the price on the shelf .</p> <p>This is not the first time I had this problem at Pick ‘n Pay.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply18 May 2016, 14:15
Official

Dear Lizanne Swartz

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number: ***