JR
Jenny R

1 reviews | Active since May 2019

13 May 2019, 18:49

Rude and pathetic customer service by ntombukayu dlamini

Hi I went to pic and pay hyermarket this afternoon. I went to the main store and to the bottle store was given permission by the manager to go pay for my goods at the bottle store. I picked what I needed and proceeded to the till and I was served by ntombukayu dlamini I put my bread on the counter and told the cashier that there was 2 loaves she said I told her I got 4 loaves I asked why would I tell u 4 wen I got 2 she started screaming at me . I then told to stop screaming at me which she asked who is screaming. Then she screamed at the security guard as to who allowed me to pay for my bread. I told her it was manager she told me I am not talking so close your mouth as she was not talking me .I then paid her and she didnt give my stamp I asked for the sticker. She said dont ask me for a stamp she will give me. And if she wanted to give me the whole sheet she could so I must not ask. I got my stamp and proceeded to leave and she came behind me and was screaming at the other security guard as to why I was let through and they must stop doing that. This behavior is not on. I am a regular customer there. If I had a choice I would not shop at that again.

0
Replies (3)
Pick n Pay
Pick n Pay's reply14 May 2019, 10:25
Official
Hi Jenny,

Thanks for taking the time to write to us.

Please accept our apologies for the poor shopping experience & service received at this store.

We have tried calling you however you were unable to take our call. Your complaint has been escalated to our regional management team for further assistance.

We have advised our team that you will be available after 4pm. Your reference number for this escalation is ***.
 
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards,
The Pick n Pay Team 





JR
Jenny R's update14 May 2019, 17:39
Reviewer Update
Hi I was in hospital today. Someone did return my call which my husband said I was nor available and that I would be available after 4 no one called back.
JR
Jenny R's update14 May 2019, 17:43
Reviewer Update
Hi I was in hospital today.someone did return my call which my husband saidi eas not available and would be available after 4 no one has called