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IRENE S

1 reviews | Active since Nov 2015

07 Sept 2019, 13:34

Rude And disrespectful Employee

Pick n Pay Clothing Bel air Northriding Saturday 7 September. Ms. Zanele Mpele needs training. When I came out of the cubicle intending to purchase 1 out of 4 items, I tried to hand over the remaining 3 (folded) to Ms Zanele, she rudely stated that l must go put them back as I leave. When I asked her to repeat what she said, she raised her voice and with hand gestures repeated the same thing. I told her that this is not the customers’ responsibility. Literally standing right next to me, she pointed at the shoe stand and said “put them on there”. Clearly, she was extremely reluctant to take them from me. I refused. She took the garments and chucked them over the shoes. Appalling behavior! This is simply unacceptable and I’m not returning.

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Replies (1)
Pick n Pay
Pick n Pay's reply09 Sept 2019, 11:13
Official
Good day Irene

Thank you for taking the time to address your concerns with us. Kindly accept our apologies for the bad service received. 

We view this incident in a very serious light and do not condone this sort of behavior at our stores. We are busy addressing this with the clothing team. Correspondence to your complaint will be done via this team. 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.  Kind Regards,  
Pick n Pay Team