JF
Jean F

1 reviews | Active since Jul 2014

25 Feb 2020, 10:11

Rude and Arrogant staff

Yesterday we were at our Local Pick n Pay in Elspark. Same store we have been going to everyday for the last 3 yeears.

I went to the Manager (David) at the store to enquire if he can maybe assist us. Earlier in the month my wife bought 3 packs of the PnP Tiny Tots nappies, but now there Nappies are two small. My request was if they would be able to assist with exchanging the two full sealed packs for the next size up. However the reaction and over all attitude from David was to say the least completely unacceptable.

He just rudely rubbled off that if there is no slip he cant help. With the attidute and arrogance as if it was really a huge issue to deal or speak to me.

If his is the manner that Pick n Pay allows its managers to deal with customers. And worst regular customers, then i am sorry to say they will no longer get any business from me. I wpuld rather go the the Checkers 4km down the road and do my shopping there.

0
Replies (1)
Pick n Pay
Pick n Pay's reply25 Feb 2020, 16:03
Official
Good day  Jean,

Thank you for choosing Pick n Pay.
 
Please accept our apologies for the delay in response and any inconveniences caused to you.
 
We view this incident in a very serious light, we are busy addressing this with our management team.
 
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
 
Kind regards,
The Pick n Pay Team