PW
Portia W

1 reviews | Active since Mar 2018

13 Oct 2018, 20:06

Rude and Arrogant Cashiers

Pick n Pay Tembisa cashiers are very rude ,I have more than 5 occasions where cashiers are extremely rude,they serve their customers as if they doing them a favor, I had a scenario where I wanted to use a card,bare in mind the note that was pasted there was not even visible enough for someone behind to see that cards were not accepted at that till point ,I waited minutes on a que only for the rude cashier to rudely tell me if I can’t see that her till did not accept cards,I had to go que again to a till point that accepted cards,today I was served by SINAWO TUTSHANA ,no greeting but a cheeky ,attitude face ,didn’t even bother to ask if we needed a plastic bag,scanned the items aggressively ,the cashiers of this branch get away with all this because their management lets them get away with disrespecting customers.

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Replies (1)
Pick n Pay
Pick n Pay's reply18 Oct 2018, 13:54
Official

Good day Portia van Wyk,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,
Thabisile Macuacua