RUDE AGENTS AND LACK OF ASSISTANCE

I ordered groceries using your app today, and 2 MINUTES later(this can be confirmed by the app), I remembered we've had a power outage in Highveld since yesterday afternoon. I made contact to ask if my delivery could please be placed on hold, postponed or at least delivered at the exact time slot given, if not later. I left a message on your chat portal and got no response, so I decided to call. I was transferred and put on hold for about 30 minutes, lest we forget airtime is NOT free in this country. I eventually got a phone call from someone, but his connection was bad so the call lasted a handful of seconds and he never called back. I also eventually received a message response on the app by a VERY RUDE, AND LESS THAN UNPLEASANT human who identified themselve as 'Caroline'. She basically told me to go fuc* myself and had no intention of even attempting to assist me. I am honestly disgusted. I have been a loyal Pnp customer since the beginning of time and have had nothing but respect for the establishment. Your customer care has never let me down and I believed you pride yourselves in employing great people. My contact with ALL your agents today proved me otherwise. Caroline gave me an ultimatum to cancel the order, as she patronized me, mocked my frustrations and bul**** me. She is NOT one for customer service and I hope you can replace her with someone who'd appreciate the job. I AM DISGUSTED AND HURT BY ALL OF THIS My name is Diamond on the app, and my phone number is ***