******* PNP SMART SHOPPER CARD

On the 9th of October my Father-in-law came to me and told me that he has lost points to the value of R291.00 from his Smart Shopper account, Like myself in these tough economic environment he has been saving his points for December, I immediately called the Customer Care line ***, after they verified my Dads credentials with him, he handed the phone to me and we were given the following information. on the 29th of September there was Alcohol purchases at a Pick n Pay that he has never used before, they gave us a Till code. He went to the PnP and he was shown footage of 2 young ladies purchasing the alcoholic beverages, Now! I must add here that his smart shopper card id in his possession and still is in his possession. Since then I have been trying to get in touch with a certain Liezel at Customer Care Head Office PnP, with numerous, she is on a call or in a meeting. What I want to know from them is how can people use the supposed safe smart shopper without the card being presented. We have spoken to a manager at the PnP that we as family frequent and they claim that all that is needed is the last 4 digits. BUT what gets me the most is that they are *****ing from a pensioner, and PnP is just giving us the run around not caring about the shoppers, with how many people who do not check their points balances has this happened to before!!! I WANT ANSWERS! Oh and by the way this is not the first time it has happened!