NM
Nati M
1 reviews | Active since Oct 2018
01 Jun 2019, 11:29
Rotton Biltong
I recently bought biltong at PnP in Malburton and to my surprise their biltong smells likes it’s been rotten. This isn’t the first time I buy Biltong here, the first time it was still rotton and I returned it the same day. Thought the service would change but I was wrong arrived home to rotton biltong. This is unhealthy and unacceptable from such a big brand.
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Pick n Pay's replyOfficial
04 Jun 2019, 15:58Good day Nati, Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality. We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information. Kindly respond to the email with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
Best regards,
Pick n Pay's reply04 Jun 2019, 15:58
Official
Good day Nati, Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality. We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information. Kindly respond to the email with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
Best regards,