MP
Marco P

1 reviews | Active since Apr 2013

24 Jan 2018, 10:56

Rotten Watermelon

Hi,

I purchases a Watermelon at Pick and Pay in Centurion Mall. However when we cut the Watermelon at home, it was rotten on the inside. Lot's of bad smelling water ran out of the watermelon onto the floor. It was a big mess. I wrote a message to Pick and Pay on their Facebook page but didn't received any response. Subsequently I also lay a complaint on their website, but again no response. It seems like complaints is just ignored.

0
Replies (4)
Pick n Pay
Pick n Pay's reply24 Jan 2018, 12:23
Official

Good day Dorcas

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor product experience.

We are addressing your complaint with our Management team and will revert with feedback.

Kind Regards

Anwar Mooideen

Pick n Pay
Pick n Pay's reply24 Jan 2018, 12:24
Official

Apologies Marco, for the use of an incorrect name above.

MP
Marco P's update24 Jan 2018, 13:12
Reviewer Update
Hi Anwar. Thank you for the eventual response. Please also indicate why no response was provided when the complaint was raised through the other platforms please. Thank you. Marco
MP
Marco P's update30 Jan 2018, 05:41
Reviewer Update
Hi, I received feedback from the store thank you. Please provide feedback as to why no response was provided when the complaint was raised through the other platforms originally please. Thank you Marco