RM
Rikus M

1 reviews | Active since Mar 2015

07 Oct 2015, 11:30

ROTTEN STEAK

I BOUGHT A VACUMED PACK OF STEAK FROM GLEN GARRY'S PICK AND PAY ON 22 AUG 2015. WHEN I OPENEND THE PACK TO BRAAI THE MEAT WAS OFF SO BADLY THAT I HAD TO THROW IT IN THE OUTSIDE BIN.<br> <br> I WENT ON THEIR WEBSITE AND REPORTED THIS, AND EVEN GOT A REFERENCE NUBMER: 474197.<br> <br> TWO WEEKS WENT PASSED AND I HEARED NOTHING FROM THEM, SO I CALLED THE CUSTOMER CARE CENTRE, TO BE TOLD THAT THEY CANNOT HELP ME AND CANNOT TRACE MY COMPLAINT PER THE REFERENCE NUMBER WHICH THEIR WEBSITE SUPP****, BUT THAT HE WOULD CONTACT THEIR HEAD OFFICE TO RETURN MY CALL AND GIVE ME FEEDBACK.<br> <br> SO, TODAY IS THE 7TH OF OCTOBER, AND HERE I AM STILL WAITING!<br> <br> VERY DISAPPOINTED IN THE SERVICE, NOT TO MENTION THE FACT THAT THE FOOD I BOUGHT WAS ROTTEN MEAT!

0
Replies (1)
Pick n Pay
Pick n Pay's reply07 Oct 2015, 12:09
Official
Hello rikusmarais,

Thank you for your email communication, we do apologise for no-one responding to your complaint.

I have re-escalated your complaint to the relevant personnel; you will receive feedback in due course.

Kind Regards

Marise Brown

Ref Number : MB001