1 reviews | Active since Jan 2017
Rotten Potatoe chips
Bought a packet of "Pick n Pay potatoe chips" . It was supposed to be cheese and onion flavoured, but actually turned out to be squishy rotten potato flavour. My 9 year year old had reached his hand into the packet to feel something squishy and soft, to our horror it was a whole rotten potatoe. Where is the quality control in such circumstances. I am ever so grateful that even though my son had already consumed some chips - he didn't end up with food poisoning as this is a serious health risk. This is absolutely unacceptable and should my child become sick or had been poisoned, than are we as consumers at risk for supporting Pick n Pay. Yes a few burnt chips here and there is understandable, but a flavoured squishy rotten potatoe is just not acceptable. Pick n Pay has put the well-being of my child at risk and I am extremely not impressed. How are quality controls and other systematic procedures being conducted and if so are they actually being conducted ????
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Best regards,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the unfortunate product experience.
We are addressing your concerns with our Corporate Brands Team.
Kindly respond to our email address: *** with the below information to enable our team to investigate further.
Title:
Full name and surname:
Cell phone number:
Email address:
Postal or residential address:
Smart shopper card number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Best regards,