Rotten Pick n Pay Customer Service

A month ago I complained that while ordering online I experienced the following: I took advantage of an offer to buy 2 X 5kg. packs of charcole and receive a FREE pack of Firelighters. On delivery there were no fire lighters delivered.

Pick n Pay customer service representative, Lamees Jacobs has the cheek to ask me for a screenshot of the special offer. . What Nonsense!!! I want an apology for this.

Then..as if that not bad enough...despite him having : 1.) my smart shopper card number... 2.) the order date 3.my name he still wants me to provide the order number.... which, by the way I of course have but as he should have no difficulty at all in looking it up he should and must do so.

These tactics are designed to grind me down and give up..

I have spent over R.20'000.00 using pick n pay online.

They have NEVER delivered all the fresh produce I ordered..sometimes none of the fresh produce at all!! Goods arrive damaged and they expect me to return them in person to a store. The only reason I order online is I am afraid of Covid 19... Why would I then go to a shop to return something.? I am VERY happy using Woolworths Click and Collect. I love Checkers Sixty Sixty. I Will NEVER use Pick n Pay again.