sW
stan W

1 reviews | Active since Mar 2009

25 Mar 2015, 09:46

Rotten meat is acceptable.

We purchased rotten bacon from Golfpark, Called in and was brushed off as owner was not in, so call back, owners says he knows about the complaint and it's not his issue, take it up with the suppliers, wife goes in to store. Owners treats her poorly but will refund us, as she is talking to him a person walks in with a magazine she purchased and asks to swop it, so he takes it say yes and announces to the queue of people, see the magazine is also rotten so we will swop it, full intention of embarrassing my wife.<br> So we ask for a meeting with him, after much run around your staff arrange a meeting, confirm with us, we change our day to meet with them, arrive on time, head office not there, owner says he is not aware of meeting. So we wait a while and then leave, Considerably later we get a call from head office staff asking us to came back as they now at the store, long after the appointment.

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Replies (1)
Pick n Pay
Pick n Pay's reply25 Mar 2015, 13:07
Official
Hello Stan,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***