1 reviews | Active since Apr 2018
Rotten meat - helping listeriosis?
My family and I went to Pick 'n Pay on Saturday to purchase a few of the recipe items from your Fresh Living mag. We were completely disappointed and disgusted by: a) POOR service, b) LACK of items advertised and most importantly, c) ROTTEN meat. Congrats on a lovely selection and layout of meat. Sadly, it is the only positive. We searched high and low for various items which are used in the CURRENT Fresh Living mag but couldn't find them. Suggestion: put some of the "unusual" items (used in current month FL) in the front of isles for ease. I couldn't find the meat I needed and waited at the meat counter for ages for assistance. When that didn't happen, I rang the bell and the assist was sour, disinterested and unwilling to help. I saw the same thing take place at the cheese counter moments later! Later that evening I opened the packet of bacon I purchased and was overwhelmed by the stench on the meat. Puzzled I studied the packet (bought that afternoon) and saw it had already expired! With the massive attention on listeriosis at present, I would expect PnP to be vigilant about checking their meat products. Do you want to be sued? What if I'd fed that to my young toddlers? PnP has gone to the dogs! I am both livid and disgusted. PnP is far out of our way and we made a huge effort to go there only to be let down in so many ways. Shame on you! All of this was bad enough and then to also face your insolent and sour-faced staff when we are always friendly is very sad.
Good day Tracy,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service & poor product quality received from the Walmer Park store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Tracy,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service & poor product quality received from the Walmer Park store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Tracy,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service & poor product quality received from the Walmer Park store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Tracy,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service & poor product quality received from the Walmer Park store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Tracy,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service & poor product quality received from the Walmer Park store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Tracy,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service & poor product quality received from the Walmer Park store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
