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keenan O

1 reviews | Active since Feb 2016

18 Mar 2016, 13:46

ROTTEN MEAT AT HOUT BAY BRANCH

I purchased R600 worth of chicken for a party I am hosting tonight and get home and the chicken which has an expiry date of 19/3/ and 21/3/2014 is putrid . It's gone off and is rotten . I return it to the store and am refunded with a perfunctory \sorry for the inconvenience sir I will speak to the supplier \"<br> This holds no water whatsoever because when the supplier delivered the chicken it was presumably checked before delivery was accepted by Pick and Pay Hout Bay and if it was rotten they would have refused receipt . In the intervening time since delivery they are responsible for refrigeration and quality control and that is where the chicken went off nowhere else . What about Pick and Pays much vaunted reputation for quality ? If I wanted to purchase rotten meat I would visit Shoprite . Who reimburses me for the inconvenience in terms of time and money to get into my car and proceed back to the shop to return goods they had no place offering for sale . So essentially it is just a case of \"oh yes we sell rotten meat ,here is your money back cheers \" Terrible terrible service .Obviously the normal vague response on here about informing senior management will be the response."

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Replies (1)
Pick n Pay
Pick n Pay's reply18 Mar 2016, 14:09
Official
Hello keenanols,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, and for the poor quality of the Chicken.

Your comments have been brought to the attention of our Western Cape Regional office, who will be in contact with you.

Yours Sincerely

Marise Brown

Ref Number : ***