KM
Karabo M
1 reviews | Active since Oct 2011
09 Mar 2026, 05:30
Rotten Item 😡
I really tried to let this go and forget but I am really angry and disappointed. PNP Diepkloof Square 😡😡 I use pnp asap a lot and now I have major trust issues. Whoever packed my order packed cheese that expires the next day and it has green mold on it. I just wonder why they thought it was ok to do that and would they personally buy something like that for themselves. Asap said I would be refunded but I am really angry with that person because I needed to use that cheese. I am so disgusted. Asap Order no: *** I tried to call pnp Diepkloof Square but they don't answer the phone.
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
10 Mar 2026, 13:29Hi Karabo,
Thank you for reaching out to the Pick n Pay Customer Care Team. Please accept our apologies for the poor online shopping experience and poor quality of the Cheese received.
This is not the type of product quality we provide our customers with. We aim to give our customers the best quality products and produced goods. Kindly note that you will need to contact our ASAP team directly with the details below:
Phone: ***Email: ***
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team. Please accept our apologies for the poor online shopping experience and poor quality of the Cheese received.
This is not the type of product quality we provide our customers with. We aim to give our customers the best quality products and produced goods. Kindly note that you will need to contact our ASAP team directly with the details below:
Phone: ***Email: ***
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply10 Mar 2026, 13:29
Official
Hi Karabo,
Thank you for reaching out to the Pick n Pay Customer Care Team. Please accept our apologies for the poor online shopping experience and poor quality of the Cheese received.
This is not the type of product quality we provide our customers with. We aim to give our customers the best quality products and produced goods. Kindly note that you will need to contact our ASAP team directly with the details below:
Phone: ***Email: ***
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team. Please accept our apologies for the poor online shopping experience and poor quality of the Cheese received.
This is not the type of product quality we provide our customers with. We aim to give our customers the best quality products and produced goods. Kindly note that you will need to contact our ASAP team directly with the details below:
Phone: ***Email: ***
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,