lM
lizzy M

1 reviews | Active since Mar 2009

21 Aug 2019, 14:50

Rotten food, Terrible service, Bad attitude = Enough!!!

I had a very terrible experience today at Pick 'n Pay Brooklyn Pretoria, this thing happened to me last year and I told myself I will never ever buy fast food at that shop again but problem is I had to use my points before they expire because I buy grocery at their shop. I bought pap & chicken with some salads, when I eat the chicken was very smelly yet it was fried one, inside it was greenish and it attracted ants very fast. The ladies who helped me was not so friendly as well, they didn't even wrap my food, their coleslaw was very off and cabbage very watery. As I write this, I have a stomach ache and running tummy and this is for the second time. Those people are selling rotten food and they don't care about health of customers. What bothers me most is that they cant even cook, their food are not appealing even when you look at them, never mind consuming them. My heart is so broken because I went there with a forgiving heart thinking maybe last time was just a mistake they made, I never knew is their everyday business of selling expired stuff to people. Something must be done before people fill up hospitals because of food poisoning from pick n pay. I am very much disappointed I must say, rotten food with rotten service is equals to zero tolerance.

Please help with consumer council contact details, they need to put an eye on that store.

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Replies (1)
Pick n Pay
Pick n Pay's reply22 Aug 2019, 10:09
Official
Good day Lizzy

Thank you for taking the time to address your concerns with us. 
Kindly accept our apologies for the bad service & attitude complaint.
 
Your complaint is currently addressed with management & the regional team, Correspondence to your complaint will be done via this team.
  
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team