Rotten food and no feedback

I sent Pick N Pay a complaints mail from their site and has been over 2 days now that i have not had any feedback, besides receiving an automated email saying that they have forwarded to management.<br> <br> i complained that we bought over R100's worth of litchis (bought the box) and within a day, the litchis were all covered in white moss and started to rot, even though we kept it in the fridge.<br> <br> i have the the fruit still at home in case it needs to be sampled, and have pictures of the sticker on the box with expiry date which states WAY later than a day... <br> <br> this is not the first time this has happened when buying fruit or veg from Pick N Pay Somerset West Mall.<br> <br> i ask that we please be compensated or we get our money back asap. the lack of feedback so far has been even more annoying.