Rotten food

Pick n Pay, and when I got home, they smelled rotten — completely inedible. My husband returned them to the store on Monday, and they said they would speak to the supplier and call us back. It’s now Thursday, and I’m still waiting. Meanwhile, my kids have had no burgers for lunch. Why must I wait days for a refund or exchange for something that wasn’t my fault? This is terrible service. I’ve had issues with this store before — last time, it was expired ****in mix. I returned it, thinking it it was just a once-off mistake, but clearly, they don’t check the quality of what they’re selling. I won’t be shopping here again.