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Shahana E

1 reviews | Active since Oct 2018

21 Oct 2018, 07:47

Rotten fish and expired cheese purchased and Pick n Pay

Pick n Pay Ladysmith branch sells rotten fish and expired cheese. In less than three months I purchased these items. Now customers who have less time as it is should read the sell by date on every item they buy. Who wants to shop at a place that can't even be bothered to take expired things off the shelf....things expire *********** people...thats part of your'lls job, ur'll chose to work in a supermarket but can't be bothered. My son vomited and was so sick and who cares...as long as they make the sale. Pick n pay standards are so low that they apologise and promise to never let it happen again and then it does. I they used to be a store with high business ethics but they are no longer. They hire useless staff, have no disciplinary measures in place that is why they continue to sell rotten and expired things. Imagine what else is expired, they sell yogisip that is expiring the same day and then mark it down by a few rands, is that even allowed? I am going to take this further, we shouldn't have to eat expired sour cheese and defrost rotten fish...and then they say take it back for a full refund...we should be told that if we bought the wrong item not if we buy rotten things. Checkers and woolworths have better quality standards and wat better customer service. Check each item at Ladysmith San Marco centre before you pay, many others have also complained so don't make a mistake or just don't shop there.

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Replies (1)
Pick n Pay
Pick n Pay's reply22 Oct 2018, 12:01
Official

Good day Shahana Essop,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the poor product quality and inconvenience caused.

We are busy addressing your concerns with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Pick n Pay Team