1 reviews | Active since Mar 2018
Rotten cheese#
I am really disappointed in pick n pay centurion Park. Their service is highly poor. On the 25th February 2018. I purchased cheese, when I was about to eat I realised that it's rotten, went back to the store I was refered to the manager named Paul, he just took the cheese and ask if I want another cheese or refund, he was rude Firstly, did not even show remorse or anything of that matter, he just said 'sorry for wasting your time', instructed one cashier to do refund and leave me there. Firstly this is really not about the cheese it speaks more of the kinda service they render, I buy my lunch almost every day at that store... What if I have been eating rotten stuff? More over, the cheese said best before is 22-03-2018 but then it has rotten already. I doubt if I will ever go to that store again. Secondly to show that this is actually their culture, last year late I went to the same pick n pay in centurion, the liquor one, I went there to buy savanna. in their fridge I saw the price said R 76.00 when I got to the till they scanned R109. 00 they called manager from pick n pay food, the manager came to confirm that on their prices said R76. 00 but did not specify the small ones or the big ones he told me that I'm not gonna get them. With the price I saw. I then bought them at R109. 00. I called their customers services they said they will get back to me, till now I never got any feedback from them. Pick n pay centurion mall I'm really disappointed and really wish that I do not come to your store again. I have the pictures of the rotten cheese in case I have to attach them as proof.
Good day Mpho ,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received & poor product quality.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Good day Mpho ,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received & poor product quality.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
