Rotten and moulded food

I ordered online via MR D Grocery from Pick n pay @Cresta Mall. I was delivered rotten and moulded pack of lemons which was packaged with other food items in good condition.

It is quite obvious that the shopper deliberately picked up these lemons seeing the condition they were in. I am yet to receive a response from both pnp Cresta Mall and MR D. I want my refund.