TH
Taha H

1 reviews | Active since Nov 2018

28 May 2023, 21:21

Rosmead Picknpay has Stuff Issues

The rosmead Picknpay is a Den of *******ion. Any mark down items in the store the staff keep it for themselves, hiding it in the cupboard and other times only marking it down before they take it to purchase it. The supervisor is never there to help and always would rather cause problems then offer solutions. When you call for the manager the stuff says she is the manager and she comes to offer you no help at all. They never have stock of the soda on special. All the PepsiCo brand of soda are 2 for R28 and when I went to the till I took one bottle of Mountain Dew and one Pepsi as there was only one bottle of Mountain Dew left. The special did not reflect on the till and then the cashier is trying to convince me that the special is only on sugar free 7up when there is label under each soda with it's name saying 2 for R28 of the PepsiCo brand. I ask for the manager and she calls the supervisor who is pretending to be the manager and is giving me problems instead of solutions. First saying it's not the right soda when it is , then she is making more problems saying I have to take 2 of the same flavor. When I explained to her that they out of stock of the mountain dew she doesn't care and says I must take 2 Pepsi and offers no solution, she tries scanning 2 of the same soda to show me it's only the same soda I can take and it does reflect on the till as no one even seems to update the system to correspond with specials on the shelves, I left all my items and just walked out the store. There is no point in fighting with people who aren't there to help the customer and only there to help themselves. They are horrible to interact with in the store. The staff put themselves first taking all markdowns and would rather benefit themselves at the expense of a good customer experience. The manages have no control of what is going on or they know what is going on and don't do anything to stop it. Only one manager seems to be helpful out of all that work there. I shop there regularly as it is close to me and Picknpay has good products and prices but at times I would rather walk further to another store to avoid the horrible staff that have ********* behavior and put themselves before customers. With them the customer is never right and special and make downs are only for them.

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Replies (1)
Pick n Pay
Pick n Pay's reply30 May 2023, 16:19
Official
Hi Taha,   Thank you for reaching out to the Pick n Pay Customer Care Team.  Please accept our apologies for the poor shopping experience at this store. 
 We are busy addressing this complaint with our Management Team & the relevant store who will be in touch with you.  Please refer to this reference number *** : should you need to follow up on the complaint. 
 By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal 
 
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. 
 Chat to us on WhatsApp : +***7 Call us on   : *** Email us on: ***
 Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00  Thank you for allowing us the opportunity have this resolved. 
 Kind Regards, The Pick n Pay Team 
 

Best regards,