*******: Pick n pay Tygervalley

I am utterly dissapointed and shocked at the treatment i have received from the pick n pay organisation. I dont know if it is because i do not have an english surname or a minority that their professionalism is not up to standard with me. I sent in an email and via the website complaining of what i experienced at Pick n Pay tygervalley store and they simply sent a respons that my query 57616 was received and that was over 4 days ago.

This is what i sent and i experienced and till to date, i have not recieved any response.

Complaint: Pick n Pay Tygervalley

yandiswa myeko to *** 3 days agoDetails Good Day,

Yesterday afternoon i went to pnp in tygervalley, i ordered 3 custard donughts. As you can see on the attached photographs only 3 were packed as per my order, however when i looked closely at the price and the number charged on the packaging i noticed 4 had been noted and charged.

This might have been a mistake from the assistant and maybe failure from me to check and double check as a consumer, however pnp is a brand i trust and have faith in therefore it is rare that one has to "double check" their order or change. The biggest concern is how many times and to how many consumers does this happen to?

Do i know have to double check and always be extra careful? I know one might think its petty coz it was only R15 but this is R15 that i could have bought bread for my family or veg or fruit etc.

I am very said and dissapointed that this happened, and i could not live without it being reported.

Kind Regards Yandiswa ***