1 reviews | Active since Dec 2017
******* and bad customer service from online shopping team
I have had the worst experience ever with picknpay online shopping. I did my shopping online, I was over charged and did not get all the goods I ordered from the store upon arrival into the store. Obviously I will leave the store without the goods that I bought from picknpay and without my money. I now want a full refund and Katja Banwell from online shopping is now refusing to assist and refusing answer any call from the store. I will not leave the store until I get my money bank because ultimately this is ******* and I will involve the police. The order number is ********** 837.
Good day Richard,
Thank you for taking the time to write to us.
We have done an investigation in to this collection order and have been advised by the store as follows:
- Customer did initially want to cancel her order due to the chicken being out of stock however she changed her mind and collected the order.
- The store has given the customer a gift card as a gesture of goodwill for the inconveniences caused.
- The online team has tried to explain to the customer that she will need to speak to her bank to release the excess reservation amount to her however she did not understand.
- The store has contacted the customers bank and have been advised that they will release the excess amount to her in 3 days as per their internal processes.
We have tried contacting the account holder however her phone goes to voice mail therefore we have left messages for her and email communication has been sent to her.
Kind regards,
Vanitha Venketas
Good day Richard,
Thank you for taking the time to write to us.
We have done an investigation in to this collection order and have been advised by the store as follows:
- Customer did initially want to cancel her order due to the chicken being out of stock however she changed her mind and collected the order.
- The store has given the customer a gift card as a gesture of goodwill for the inconveniences caused.
- The online team has tried to explain to the customer that she will need to speak to her bank to release the excess reservation amount to her however she did not understand.
- The store has contacted the customers bank and have been advised that they will release the excess amount to her in 3 days as per their internal processes.
We have tried contacting the account holder however her phone goes to voice mail therefore we have left messages for her and email communication has been sent to her.
Kind regards,
Vanitha Venketas