****** while shopping

I was shopping at Pick 'n Pay Woodmead yesterday with my husband and baby. Whilst shopping my cellphone was ****** out of my pocket. I reported it as soon as I noticed. Security was called immediately they could see me on the cameras but were unable to view footage as they were experiencing loadshedding. I called customer care this morning for assistance and was told to go back to the store to view the footage. I expected Pick 'n Pay to be more helpful and at least view the footage and provide some kind of assistance before asking me to return to the store I was ****** in