RF
Roxleigh F
1 reviews | Active since Jan 2018
31 Jan 2018, 10:35
******
After my delivery not arriving on the scheduled date, a day later after holding for 4 hours on the phone i managed to get through to pnp to reschedule my delivery and again they did not delivery my food. This is *******! Bellow 3rd world service! There are no words to describe how terrible this experience is. PS i still didnt receive my order. Absolutely disgusting that pnp will Rob you like that! And the worst part is that no one responds to any call or email i make. I Will be taking pnp to court
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Pick n Pay's replyOfficial
05 Feb 2018, 14:30Good day Roxliegh,
Thank you for choosing Pick n Pay and your recent online order.
Please accept our sincere apologies for the delay in response and poor online service experience.
We have tried calling you on *** to confirm that you have received this order and if all goods received were satisfactory however the call was disconnected. Apologies if you were being disturbed while in a meeting.
We are busy addressing your concerns with our online management team. Should you need any further assistance please feel free to send your email to *** to be addressed by the online shopping team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Best regards,
Pick n Pay's reply05 Feb 2018, 14:30
Official
Good day Roxliegh,
Thank you for choosing Pick n Pay and your recent online order.
Please accept our sincere apologies for the delay in response and poor online service experience.
We have tried calling you on *** to confirm that you have received this order and if all goods received were satisfactory however the call was disconnected. Apologies if you were being disturbed while in a meeting.
We are busy addressing your concerns with our online management team. Should you need any further assistance please feel free to send your email to *** to be addressed by the online shopping team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Best regards,